RETURNS
RETURNS
We accept returns of full-price merchandise requested within 15 calendar days of delivery.
Returned merchandise must be unworn, unwashed and unaltered, with all original tags attached. It must be free from stains, makeup, perfume, deodorant and other signs of wear, and returned with its original garment bag and protective packaging whenever possible.
Returns that do not meet these conditions may be refused or may be subject to a deduction for any reduction in value, where permitted by applicable law.
U.S. AND CANADA
To request a return, please email contact@magnoliaghost.com within 15 calendar days of delivery.
Return instructions and an authorized return label will be provided within 1–2 business days. The cost of the return label will be disclosed when the return is authorized and deducted from your refund.
EUROPE AND INTERNATIONAL
To request a return, please email contact@magnoliaghost.com within 15 calendar days of delivery.
Return instructions will be provided within 1–2 business days. Customers are responsible for arranging and paying for return shipping and must use a trackable delivery service.
Customers are responsible for retaining proof of shipment until the return has been completed. Magnolia Ghost is not responsible for customer-arranged returns that are lost, damaged or misdirected in transit, except where otherwise required by applicable law.
Original shipping charges, duties, taxes and customs fees are non-refundable, except where otherwise required by applicable law. Customers in the European Union who return an entire order will receive a refund of the original standard delivery charge in accordance with their statutory rights.
RETURN SHIPPING
Returns must be shipped within 7 calendar days of receiving return authorization. For customers exercising a statutory European right of withdrawal, merchandise must be shipped within 14 calendar days of notifying us of the withdrawal.
Returns sent without prior authorization, sent to an address other than the one provided, or sent cash on delivery may be refused.
Each returned item must correspond to the merchandise originally purchased. Returns involving substituted, altered, counterfeit or unidentified merchandise will not be accepted.
REFUNDS
Once a return has been received and inspected, approved refunds will be issued to the original method of payment within 3 business days. Your financial institution may require additional time to post the refund to your account.
Where applicable law permits or requires a different refund procedure or deadline, that requirement will apply. For European Union returns, Magnolia Ghost may withhold reimbursement until the merchandise has been received or the customer has supplied evidence that it has been sent, whichever occurs first.
COMPLIMENTARY GIFTS
If an order includes a complimentary gift, the gift must be returned with the qualifying merchandise in its original, unused condition.
If the gift is not returned, or has been used or damaged, the value disclosed at the time of purchase may be deducted from the refund where permitted by applicable law.
EXCHANGES
We do not currently offer direct exchanges.
If you would like a different size, colour or style, please return the original item and place a new order. Availability cannot be guaranteed.
FINAL SALE
Items clearly marked Final Sale are not eligible for return, refund or exchange, except where the item is faulty, damaged or incorrect, or where a return is required by applicable law.
REFUSED OR UNCOLLECTED DELIVERIES
Refusing delivery or failing to collect an order does not constitute an authorized return.
Original shipping charges and any return shipping costs, duties, taxes, customs fees or carrier charges incurred by Magnolia Ghost may be deducted from the refund where permitted by applicable law.
FAULTY, DAMAGED OR INCORRECT ITEMS
If you receive an item that is faulty, damaged or incorrect, please email contact@magnoliaghost.com as soon as possible with your order number and clear photographs of the item.
For approved claims, Magnolia Ghost will cover the reasonable return shipping cost and provide an appropriate replacement or refund.
Nothing in this policy limits your statutory consumer rights.